FAQ

**How long does it take to ship your products?**
It takes us 1 to 4 days to process your order, and 2 to 3 weeks to deliver it.

**Do you ship worldwide?**
Yes, absolutely. We deliver worldwide.

**Where is my product shipped from?**
Our offices are at Av. Petit Chasseur 90, Sion, Switzerland. Our international warehouse is located in Asia.

**Do you provide tracking information for the product?**
Yes, please wait 4 days after your order and email us at info@laptory.com.

**Some items are missing from my order, what's happening?**
Our products are sent separately depending on your order. For instance, if your order contains items from two different warehouses, there will be two deliveries. The rest of your order will likely arrive soon.

**I received a damaged item. What can I do?**
We're sorry to hear that. Just send us a photo of the damaged item to the email address info@laptory.com, and we'll send you a similar replacement as soon as possible.

**Where are you located?**
We are located at Av. Petit Chasseur 90, Sion, Switzerland.

**I still haven't received my order. Why is it taking so long?**
We apologize for this delay. Sometimes, international shipping may take longer than expected due to customs clearance. However, you can always track your order to see where it is. If you still need assistance tracking your package or want more information, please email us at info@laptory.com.

**Do you have a refund policy?**
We do our best to resolve any issues our customers may encounter with their online purchases. If you'd still like a refund for your order, we can, of course, process the payment, provided the refund is requested within 30 days from the order date and the product(s) aren't sold out. For more details, please read our refund policy. https://vushoo.com/pages/politique-de-remboursement